Privacy Policy

Privacy Notice

Thank you for visiting our website operated by rdfacao.com (the ‘Company’). We are committed to providing an exciting and secure online shopping experience and a high level of personalised service synonymous with the Company. This commitment includes respecting and protecting the privacy of your personal information.

This Privacy Policy describes the type of information we collect from and about you when you visit our website (each, a ‘Site’). The Sites and all features and functionalities therein are collectively referred to as the ‘Services’. This Privacy Policy also explains how the Company may use and share your personal information, as well as your ability to control certain uses of it.

By using the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy, including the transfer and storage of your personal information in the United States/Canada/Hong Kong, and you agree to the Terms of Use incorporated by reference. If you do not agree, please do not access or use the Services.

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Question: What information does the Company collect?

Answer: The Company may collect information from or about you in the following ways:

From the Company's Interactions With You: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalogue, newsletter or email lists, participate in contests, sweepstakes or other promotions, participate in product reviews, surveys or other similar programmes, send a gift or virtual gift card to a person, or otherwise contact us.

If you make a purchase from us, we may also collect your billing address.

Information You Provide About a Third Party: If you send someone else a communication from the Services, we may collect information such as that person's name, phone number, email address, and/or shipping address.

Automatically on the Website: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript and other technologies to collect certain non-personal information about visitors to our website, users of our online services and interactions with our emails and online advertisements, as well as to allow the Company to keep track of analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, web pages viewed, links clicked, IP address, mobile device identifier or other unique identifier, websites visited before coming to our website, the time you spend viewing or using the website, how many times you return, or other clickstream or website usage data, emails we send that you open, forward or click through to our website. Collecting this information and linking it to your personal information helps us customise our website and improve your online shopping experience by saving your preferences while you visit a particular website and to help identify website features, campaigns, advertisements and offers that may be of particular interest to you and retarget online and mobile advertisements to you across computers or devices you may use.

From Third Party Sources: We may acquire information from other sources to update or supplement the information you provide or that we collect automatically (such as information to verify or update your address or other demographic information), or when you connect to the company through a third party (including through social networks) based on your registration and privacy settings on those third-party websites.

Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the website, as well as information from other computers or devices you use, with information we collect or receive about you from other online and offline sources or from other third-party sources.

Third-Party Analytics and Advertising: We may also use third-party advertising, analytics, and tracking tools to better understand who is using the website, how people are using the website, how to improve the effectiveness of the Services and related content, and to help us or these third parties serve more targeted advertising to you across the internet. These third parties may use technologies such as cookies, web beacons, pixel tags, log files, flash cookies, or other technologies to collect and store non-personal information. They may also combine information they collect from your interaction with the website with information they collect from other sources. We do not have access to or control over these third parties' use of cookies or other tracking technologies.

Question: What are my tracking options?

Answer: Certain parts of the Website require cookies. By registering for and using the Services, you consent to the use of cookies. If you do not consent to the use of cookies, you cannot use the Services. Below is a description of the four categories of cookies and examples of how we use them to provide you with the Services:

  • Strictly necessary cookies – These cookies are essential for you to browse and use the features of a website, and without them the Services cannot be provided. We use these cookies, among other things, to recognise and maintain your login status during your visit and to manage your shopping basket.

  • Performance cookies – These cookies collect information about how visitors use the Services, such as which pages they visit and whether they receive error messages. This information does not identify you individually and is used in aggregate form to improve our Services.
  • Functionality cookies – These cookies enable us to remember certain choices you make about how you want to use the Services and provide you with a more personalised experience, such as your preferences for delivery country and currency.
  • Targeted cookies – These cookies are used to deliver online advertisements that are relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more information about targeting cookies and your ability to control their use, please see the section on internet-based advertising below.

Our system may not respond to Do Not Track requests or headers from certain or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected from other computers or devices you may use.

To understand your options for receiving more relevant advertising or to manage your settings, please review the information below:

To learn more about how to manage your privacy and storage settings and opt-out from receiving cookies from third-party advertisers, you can visit the Network Advertising Initiative's opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices, and follow the instructions on how to opt-out. For instructions on how to specifically opt-out of Criteo's advertising services, please refer to Criteo's privacy policy at www.criteo.com/us/privacy-policy.

If you wish to prevent your data from being used by Google Analytics, Google has developed a browser add-on to opt-out of Google Analytics, which is available at https://tools.google.com/dlpage/gaoptout/.

Additionally, information about cookies, including how to refuse cookies, can be found at: www.allaboutcookies.org. On your mobile device, you can also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

We or our service providers may also use Flash cookies (also known as locally stored objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be embedded in your computer or downloaded or installed by you on your computer. We use these technologies to customize and improve your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help our website visitors, for example, set volume preferences associated with a video experience, play games, and complete surveys. They help us improve our websites by measuring which areas are of most interest to customers. They can be recognized by other websites or by our marketing or business partners. Flash cookies differ from browser cookies, and the cookie management tools provided by your browser cannot remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. If you disable Flash cookies or other similar technologies, please be aware that you may lose access to certain features and services that make your online experience more efficient and enjoyable.


Question: How does the company use the information it collects?

Answer: The company may use the information we collect about and from you for the following purposes:

  • To validate, confirm, verify, deliver, install and track your order (including processing payment card transactions, arranging shipping, handling returns and refunds, keeping a record of your purchases and contacting you about your orders, including by telephone) or to service products you have purchased from us.

  • To improve your online shopping experience, including as a way to recognise you and welcome you to the website.

  • To send catalogues, information, newsletters, marketing materials and other offers from the company or on behalf of our partners and affiliates.

  • To provide you with customised content on the site, targeted offers, promotions and advertising on the site, through other third-party websites or apps, or via email and text messages, offered by the company or other marketing partners that may be of interest to you.
  • To improve our websites, products/services, customer service and customer experience.
  • To use your data in an aggregated and non-specific format for analytical and demographic purposes.
  • To protect the security or integrity of the website and our business, such as by protecting against and preventing fraud, unauthorised transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorised users.
  • To contact you when necessary or upon request, including responding to your questions and comments and providing customer support.
  • As otherwise described to you when collecting data.

Q: What information does the company share with others?

A

The Company may share personal information that we collect from and about you in the following ways:

Affiliated Companies: We may share collected information within the Company's affiliated companies and any future additions to the Company's family of affiliated companies.

Co-Marketing Partners: Some parts of the services may be provided to you in collaboration with third parties, such as companies that provide products and services, reward programs, joint sales programs, contests, promotions, and other co-sponsored events. Such services will identify the third party. If you choose to sign up for products and/or services provided under the services, you will either provide your information to both the Company and the third party, or the Company may share your information directly with the third party so that the third party can fulfill their products and services directly with you.

Other Third Parties: The Company may share your information with selected partners, affiliates, and other third parties that we believe may have offers or be of interest to you.

Legal Disclosures; Security: The Company may transfer and/or disclose the information we receive from and about you to comply with a legal obligation; to provide information to authorities in accordance with applicable law, and when we reasonably believe that the law requires it. We also reserve the right to share information with legal authorities and other companies to protect against fraud and reduce credit risks, to detect technical or security vulnerabilities, to enforce our terms of use or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the services, the Company, or the public.

Sale of the Company: In the normal course of business, we may sell or buy assets. If another company acquires all or part of the Company or its affiliated companies, information we have collected about you may be transferred to that company. Additionally, if any bankruptcy or restructuring process is initiated by or against the Company or its affiliated companies, such information may be considered an asset of the Company and may be sold or transferred to third parties. If a sale or transfer occurs, we will make reasonable efforts to require that the new owner uses personally identifiable information provided through this site in a manner consistent with this privacy policy.



Service Providers: We use third parties to perform certain services on our behalf when the information is necessary for them to carry out their tasks.

Aggregated or Anonymized Non-Personal Information: We may also share or sell non-identifiable, aggregated, or anonymized information with our affiliated companies, agents, service providers, business partners, or other third parties for their marketing, analytical purposes, or for other lawful purposes. This type of non-identifiable and aggregated information cannot be used to personally identify you.

Text Marketing and Messaging (if applicable): By entering your phone number at checkout and initiating a purchase, or subscribing via our form or a keyword, you consent to us sending text messages (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed X per month. You can unsubscribe from further text messages by clicking the link to opt-out. Sending text messages or using automation requires you to enter your phone number or recipient name in our system. We will store and use this data to show campaign analysis and results, including message delivery status, sent status, and, in some cases, whether the purchase resulted in a sale. If you choose to use our link-shortening service in text messages, we will collect information about whether the link was clicked or not and use it to display results in your analysis. Any other third-party services you choose to use outside of rdfacao.com’s scope (third-party link shorteners, GA tracking, etc.) are subject to their specific third-party policies, which you must approve. When sending text messages, we will forward the information to our text message operator to complete the delivery. Information is shared with our operator only when a marketing campaign is initiated. If your recipients no longer wish to receive messages, they can reply with "STOP" or contact us at the email address below so we can properly remove them from our list.



Q: How can I view, update, or delete my information?

A: If you have made a purchase, you can also contact our customer service department at the email address provided in the "Contact Us" section below to access or update any of this information.

You can also exercise your rights, in accordance with applicable laws, to request that we delete or restrict access to your personal data. We may need to retain data for legally permissible purposes, and we will explain this to you if necessary.

Q: What choices do I have regarding receiving communication from the company?

A: If you make a purchase, you will automatically receive marketing emails and direct mail from the company. We provide our customers the option to "unsubscribe" from having their information used for purposes not directly related to placing, processing, fulfilling, or delivering a product order. We offer the following options if you prefer to "unsubscribe" from receiving information or materials that we believe may be of interest to you:

Electronic marketing offers: You always have the option to "unsubscribe" from receiving marketing emails by simply clicking the "unsubscribe" link in any marketing email you receive. Additionally, if you have an online account, you can change your email preferences regarding emails from us by logging into the "Your Account" section on the website.

Direct mail: If you wish to be removed from our company’s catalog mailing list, please contact a customer service representative via email to stop receiving paper catalogs.

Other contact: In any case, you can email us at the address provided in the "Contact Us" section below.

Q: What are California’s Privacy Rights?

A: If you are a resident of California, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such a request, please send a written request to the following email address and specify that you would like a copy of the company’s "California Privacy Rights" notice: service@rdfacao.com. Please include "Attn: California Privacy" in the subject line. We are not responsible for messages that are not properly marked or sent, or that lack complete information. Please allow up to 30 days for us to process your request. You may submit such a request once per year.

Third parties not affiliated with the company are independent from the company, and if you wish to receive information about your opt-out choices or stop communication from such third parties, you will need to contact those independent third parties directly.

Q: What about children's privacy?

A: Protecting children's privacy is important to us, and the website is not intended for children under the age of thirteen. We do not target the website to, nor knowingly collect personal information from, such children. If the company learns that a child under the age of thirteen has submitted personally identifiable information to the website, it will take reasonable steps to delete such information from its files. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental consent or from accessing material that may be harmful to minors.

Q: What about security?

A: We have implemented physical, administrative, and technical measures to protect the information we collect from and about our customers and website visitors. While we strive to ensure the integrity and security of our network and systems, we cannot guarantee the security of our measures. When you submit sensitive information (such as credit card details) through our forms, we encrypt the transmission of that information using Secure Socket Layer (SSL) technology.

Q: What about other websites?

A: Our website may contain links to third-party websites that are not affiliated with the company. These websites may set their own cookies, collect data, or request your information. The privacy policies of these other websites may differ significantly from our own policy. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any personal information you submit to or is collected by such third-party websites.

Q: Where and how long is my data stored?

A: Your personal information may be stored and processed on servers in the USA/Canada/Hong Kong and is subject to the laws of the USA/Canada/Hong Kong. Servers and databases where information may be stored could be located outside of the country from which you accessed this website, in a country where data protection and other laws may differ from those in your country of residence. Your personal information may be disclosed in response to requests or legal processes in the countries where we operate. You consent to such cross-border transfers of your personal information.

Personal information we collect, access, or process will only be retained for as long as necessary to fulfill the purpose for which it was collected, for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer needed to fulfill the identified purposes will be destroyed, erased, or anonymized.

Q: What if I live abroad?

A: Our digital operations are conducted in whole or in part in the USA/Canada/Hong Kong. Regardless of where you reside, you consent to your personal data being transferred, processed, and stored in the USA/Canada/Hong Kong, and for the company to use and collect your personal information in accordance with this privacy policy.

Q: How will the company communicate changes to this policy?

A: Any changes to our privacy policy will be posted here so that you are always aware of what information we collect, how we may use it, and whether we can disclose it to anyone. Your continued use of the website after posting of any changes to these terms means that you accept those changes.

Q: Who do I contact if I have further questions or concerns about this policy? How do I file a complaint?

A: We welcome you to contact us if you have any questions or concerns about our privacy practices. Please feel free to contact our customer service at service@rdfacao.com. For any unsubscribe requests, please contact service@rdfacao.com. For privacy inquiries, please contact service@rdfacao.com.

We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concerns or complaints about how we handle your personal data, please contact us at service@rdfacao.com. To the extent that you believe we have not addressed your concerns or chosen to do so, you have the right to file a complaint with a supervisory authority in the country where you reside and/or in the USA. You can contact the U.S. Federal Trade Commission (FTC) regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.